Frequently Asked Questions

​Are sessions online or in-person?

Most of Helen’s clinics are in person in her Cardiff City Centre office. However, for people who sometimes live or work away from home, online options are also available.

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What days and times do you work?

Helen works clinically Monday to Thursday. Appointment times are scheduled at 11.00am, 12.30pm, 2.00pm and 3.30pm.

 

How long do sessions last?

Sessions of CBT and ACT are one hour and when appropriate (usually) include an email follow-up of key points and between session practice.

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EMDR sessions may range between 60-90 minutes, as per NICE guidance. The length of the session will depend on how processing is going and a client’s window of tolerance. The charge is £140 for one hour, however, if it looks to Helen like allowing a little more time will facilitate complete processing of a memory, then the session may be extended at no extra charge.

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Can I refer my relative?

As psychological therapy is a very collaborative process, Helen recommends that if you wish to refer, you suggest that they book in themselves, in order to ensure they will be fully on-board with the process.

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Which health insurance companies do you work for?

Helen works with clients of the WPA insurance company.

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How much do sessions cost?

Sessions are £140 for non-medicolegal psychological therapy.

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Do you provide one-off assessments?

Helen specialises in the provision of psychological therapies and does not undertake one off assessments.

Assessments are undertaken prior to therapy in order to formulate a psychological treatment plan.

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Do you offer work experience?

Helen specialises in psychotherapy, which is highly personal and confidential. There are no suitable roles for work experience available.

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Flow Psychology Ltd is not an emergency mental health service. For emergencies, please contact the NHS line 111 and request option 2.

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